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בחזרה אל פרטי המלון

חוות דעת של לקוחות שנמסרו לאחרונה

סננו לפי סוג מטייל
טוב



מ-102 סוקרים
  • מצב/ניקיון בית המלון 7.3
  • מתקנים 7.0
  • מיקום 8.9
  • נוחות ותנאי החדר 7.3
  • תפקוד סגל העובדים 7.0
  • תמורה ביחס למחיר 7.5
  • מזון/חדר אוכל 6.8

4.3 Chi C.
Hong Kong
21 אוגוסט 2014
No hot water in bathroom, poor service
locatoin
When I tried to have a shower I found that there's no hot water. So I went to the lobby to ask for help. I was told that there might be something broken, the technician should be able to find out what's wrong, but he's off already and won't come until tomorrow. I asked if I could change the room but the staff said it's all full. I then returned room. Couple minutes later I received a phone call, suggesting a room for us in another hotel on their bill for the night. I rejected and agreed to stay in the original room for the night. The staff promised me that I could change to another room in the coming morning. I emphasized that I want the room in the early morning but not on the 3pm check-in time. The staff promised me firmly and suggested to offer us a free breakfast.I understand there's nothing could help but wait until the other day. On 9:30 a.m. we went to the reception with our baggages. Unfortunately the staff didn't seem to know what I was talking about. He said he could help me keep the baggages and asked us to return at 3pm for another room. I told him the staff promised me a room this morning but not afternoon. The staff insisted that there should be no room for us until 3pm. "but your colleague promised me, so he lied to me?" "YES!" he replied in a very unfriendly tone and facial expression. It was not until I said I want to complain that he got the manager for me. She explained that they can't arrange any room for me until afternoon. I emphasized that it was their own staff who promised a room for me in early morning. She then arranged one for us. Altough there's no air-conditioner in room, we did't want to deal with the reception anymore. And no one ever mentioned the free breakfast (which the staff claimed to offer us as compensation) , anyway we neither have the mood to have breakfast in the hotel. no hot water for shower, unfriendly staff.

8.7 Vladimir P.
Russia
04 יולי 2014
Very comfortable hotel
Exellent location, good size and very clear rooms, helpful staff
Our stay at this hotel was perfect and we really enjoyed by it.

7.7 Jan G.
Norway
19 מאי 2014
Relaxing and conforting hotel
Large room, location and friendly and nice staff
Very good

10 Meir A.
Israel
22 מאי 2014
perfect
perfect..perfect..perfect
perfect

9 Ann K.
Ireland
06 מרץ 2014
Enjoyable, relaxing, rewarding
Location, Value for money, cleanliness & comfort
This hotel was clean, comfortable and warm which made my stay enjoyable and relaxing. It's location as a city centre hotel is ideal providing easy access to shopping, entertainment, restaurants and sights. Staff were friendly and helpful.

4.3 Bing Y.
Australia
20 ספטמבר 2013
It's not 4 star standards, if it is, it's cheating
Nothing, nothing, nothing
It was noise, old and run down interior, there were basically no service.

10 firas A.
United Kingdom
16 מרץ 2014
great value for money and location
locaton and night life and restaurants
great location for night life restaurants and sight seeing ideal for business and holidays perfect location what ever the plans

6 JOHN R.
United States of America
02 יוני 2013
Good Location but with problems
location, room size and view
This hotel is well located near the Zoo Train Station and the U-Bahn. There is an immediate problem with reception located two flight of steps from the entrance. Then in the wing of the hotel where our room was located there was only one small elevator that had to be reached by several more short flight of steps and a maze of hotel corridors. The television in our room needed to be fixed everyday and the internet worked very badly. The surly staff at front desk told me the internet problem was the result of my using an Apple system.

8.7 Sjaifuddin B.
Indonesia
18 יוני 2013
It is a good hotel for couple or group
It is in city center an

6.7 Numpon M.
Thailand
24 מאי 2013
Nice budget hotel
Price, location, traditional hallway design
This budget hotel is conveniently located in the easy to access all public transportation area. It's also close to the shopping and dining area. The hotel is also traditionally decorated in its hallway. The room looks a bit too old but is clean and comfortable. The entrance stairs of the hotel are too steep and not good for those carrying big luggage.