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בחזרה אל פרטי המלון

2015
מצוין 8.6
בהתבסס על 2451 חוות דעת

חוות דעת של לקוחות שנמסרו לאחרונה

סננו לפי סוג מטייל
מצוין



מ-2451 סוקרים
  • מצב/ניקיון בית המלון 9.2
  • מתקנים 8.9
  • מיקום 8.5
  • נוחות ותנאי החדר 8.9
  • תפקוד סגל העובדים 8.9
  • תמורה ביחס למחיר 8.0
  • מזון/חדר אוכל 7.9

Kan C.
הונג קונג
12 אוגוסט 2015
A lovely family hotel
Comfortable and spacious room with attractive hotel facilities
It’s must be a very popular hotel as we lined up for quite some time for check-in and our room was not available at the time of our arrival. However, we enjoyed our stay in Hotel Akura Macau especially our kids as they could use the Galaxy facilities including the wave swimming pool. The room was very spacious and cleans as well as the washroom. It was very comfortable room. A good choice of food was available within the hotel areas and hotel shuttle bus could bring you to many popular areas in Macau. In general, the hotel is very well managed hotel and it’s a nice hotel for family stay; we would like to stay in this hotel again in our future visit to Macau.

Hiu C.
הונג קונג
10 אוגוסט 2015
A lot more to be improved
Location, water facilities, Japanese brand hotel
Staff are very nice but lack of problem solving experiences e.g. Room changing situation. Very robotic on customer services e.g. 1 room can bring max 2 adults & 2 children. We booked a room for 3 adults (paid one extra bed) and 1 two year-old child. The little child was not allowed to enter the outdoor pool because she was the extra person?!? Staff just answer without checking guest information. And blamed us we haven't told them we booked an extra bed. Language ability: staff from the photo kiosk of the pool almost not able to communicate internally with staff in the hotel when asking them to put the charges into my room bill. End up, I borrowed money from friends and paid by cash. Interesting staffing: very nice English spesking Japnese staff help checking in with us. But have to explain all details to few Chinese staffs which we can see they're not communicate efficiently. After all, we have to approach directly to the Chinese staff and speaks Cantoese to explain our requests. Almost all staff on the Okura Club involved a two rooms booking. Last thing is about the privacy of the guest room's bathroom. Though there is blind to close for the bathroom but both sliding doors of the bathroom are see-through style? It's very inconvenience when one of us taking shower and others can walk pass the corridor and access the closest? I wonder I'm the only guest complaining this? Or the general privacy standard has dropped to this level which I didn't aware? Other than the above, staff are in fact very nice but just without enough training or support. The hotel is a perfect place to spend a weekend holiday. Will definitely come back but looking forward to the improvement on next visit.

YIN L.
הונג קונג
10 אוגוסט 2015
Very impressed! Value for money!
Convenient, good service, tidy room

Andrew T.
אינדונזיה
08 אוגוסט 2015
Amazing hotel experience, one of the best in Taipa
amazing room, wonderful swimming pool area, great location with lots of f&b choices and shuttle service
Amazing 10 out of 10 will stay here again. We took the free shuttle from Taipa ferry terminal. The staffs were very helpful from the beginning. The room was very clean, huge, spacious, and nicely designed. The kind of 5 stars hotel that lives up to its standards. The outdoor deck area is huge, make sure you try the lazy river pool area and wave pool, especially in the morning around 8 to 9am, so there isn't many people around. The only downside is probably because the hotel was really crowded with Chinese tourists when we stayed. So it's not really convenient especially in the pool, fitness area, and f&b area. But overall staying in okura has been an amazing experience.

So L.
הונג קונג
08 אוגוסט 2015
Comfortable and relaxing
Ourdoor swimming, room size, convenience

Law Y.
הונג קונג
06 אוגוסט 2015
Excellent choice for summer holiday
Nice Japanese restaurants, indoor heated pool, direct access to wave pool

Siu M.
הונג קונג
05 אוגוסט 2015
service centre is not professional enough
Hotel Okura Macau, Macau, Macau
the internal communication is not enough. when we ask to provide baby amenities, one the staff provide wrong information and mislead us. also, when ask about room simple information, cant answer

Tun L.
סינגפור
30 יולי 2015
Spacious, clean and comfortable
Spacious, clean and comfortable
Spacious, clean and comfortable

chris N.
הונג קונג
30 יולי 2015
great hotel
clean,good location,warm
very good hotel with jp style, i will visit again.

Mei W.
מלזיה
28 יולי 2015
Ms
Room is comfortable
Long quene for waiting check in